Payment for this Service follows a single model of charging Points. Charged Points are prepaid digital assets that may be used solely for paid functions within the Service, such as unlocking content; they cannot be redeemed for cash or transferred to another person. No recurring billing (subscription) or automatically renewing payment is provided, and all payments are one-time. The types and validity periods of Points are governed by the Points Policy.
In accordance with the consumer protection laws applicable in your country of residence (including, for consumers in the European Union, Directive 2011/83/EU on consumer rights), a User may request withdrawal in respect of unused Points within 7 days from the date of purchase. Where applicable laws guarantee broader rights, those rights govern.
Points already used are regarded as content whose provision has commenced and are excluded from withdrawal. The specific cases in which withdrawal is restricted are set out in Article 3.
Withdrawal is restricted in the following cases, and the Company displays that fact on screen before payment.
Notwithstanding the above restrictions, where a paid service differs from what was displayed or advertised or is performed differently from the contract, a User may withdraw within 30 days from the date on which the User became or could have become aware of that fact, and within 3 months from the date of supply.
Where normal use was impossible due to a system error of the Company, a User may request the return of the Points consumed. The following are representative cases in which a return is granted.
By contrast, the following are not system errors and are therefore not eligible for return.
Errors that the Company can detect automatically, such as generation failures, are refunded automatically without a separate request. Where an automatic refund has not been made, please submit a request through the inquiry form within the Service and we will verify and process it.
Where an overcharge occurs, the Company refunds it by the same means as the payment, and where a refund by the same means is impossible, explains the reason and an alternative method in advance. An overcharge arising for reasons attributable to the Company is refunded in full; where it arises for reasons attributable to the User, the User bears the costs of the refund within a reasonable range.
The Company notifies the User whether a request for withdrawal or refund will be granted within 3 business days of receipt, and issues the refund by the same means as the payment within 3 business days after that notification. Where payment was made by credit card or a similar means, the Company promptly requests the relevant payment provider to suspend or cancel the charge.
If you suspect a payment made without your consent, please notify customer support (support@feverchat.com) immediately. After investigation, we will proceed with a refund and account protection measures. If you contact our support team before filing a dispute (chargeback) with your card issuer, most cases are resolved more quickly.
Where a purchase was made through a payment provider or an app market, that provider's refund policy may also apply.
Refund and cancellation inquiries: support@feverchat.com or the inquiry form within the Service. Our target response time is within 24 hours of receipt.